Citrix Desktop App

Empower employees with virtual apps and desktops—from anywhere on any device Gain the flexibility you need with the most comprehensive desktop as a service (DaaS) and VDI options available on the market today. Your workforce is changing. Employee needs are evolving. Provide a better way to work with Citrix Virtual Apps and Desktops.

Empower employees with virtual apps and desktops—from anywhere on any device Gain the flexibility you need with the most comprehensive desktop as a service (DaaS) and VDI options available on the market today. Your workforce is changing. Employee needs are evolving. Provide a better way to work with Citrix Virtual Apps and Desktops. Citrix Managed Desktops is a simple, turnkey solution that includes everything you need to quickly deliver an Azure-hosted Windows desktop to any user, anywhere. Deliver secure Windows desktops to your workforce regardless of endpoint device. Quickly spin up or spin down desktop access during peak times and only pay for what you use. Description The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere.

downloadWhy can't I download this file?
As of August 21, 2020 ShareFile Desktop App for Windows up to version 1.18 will begin deprecation.
The upgrade path is to update the tool to
Citrix Files for Windows.
Please visit the
Citrix Product Matrix for more information on Citrix Product Lifecycles.
Deprecation may take several weeks to complete and the tool may still be temporarily available for some users during this process.


Please Note: ShareFile for Windows is now Citrix Files for Windows.

See the Install and Use Citrix Files for Windows article for more information.
For release information, see Citrix Files for Windows in Citrix Product Documentation.


Additional Resources

  • CTX234469 - How to Upload Files Using ShareFile Desktop App for Windows
  • CTX234470 - How to Download Files Using ShareFile Desktop App for Windows
  • CTX234471 - Download and Upload Behavior with ShareFile Desktop During Network Interruption
  • CTX234472 - How to Preview Files Using ShareFile Desktop App for Windows
  • CTX234473 - How to View Progress of Uploads and Downloads Using ShareFile Desktop App for Windows
  • CTX234474 - How to Request Files Using ShareFile Desktop App for Windows
  • CTX234478 - How to Manage Files Using ShareFile Desktop App for Windows
  • CTX234476 - How to Add Files or Folders to Favourites Using ShareFile Desktop App for Windows
  • CTX234479 - How to Move Files and Folders Using ShareFile Desktop App for Windows
  • CTX234483 - How to Create Folders Using ShareFile Desktop App for Windows
  • CTX234482 - How to Manage Folders Using ShareFile Desktop App for Windows
  • CTX234513 - How to Change Folder Permissions/Add User to Folder on ShareFile Desktop App for Windows
  • CTX234514 - How to Configure Files and Folders to be Available Offline on ShareFile Desktop App for Windows
  • CTX234515 - How to View Previous Versions of Files on ShareFile Desktop App for Windows
  • CTX234566 - How to Open and Edit Microsoft Office Files on ShareFile Desktop App for Windows
  • CTX234567 - How to Open and Edit PDF Files on ShareFile Desktop App for Windows
  • CTX234569 - How to Check In/Check Out Files on ShareFile Desktop App for Windows
  • CTX234571 - How to Access SharePoint and Network Shares on ShareFile Desktop App for Windows
  • CTX234572 - How to Access Personal Cloud Connectors on ShareFile Desktop App for Windows
  • CTX234573 - How to Use Start Menu Shortcuts on ShareFile Desktop App for Windows
  • CTX234575 - How to Upload an Outlook Attachment on ShareFile Desktop App for Windows
  • CTX234576 - How to Search Files on ShareFile Desktop App for Windows
  • CTX234579 - How to Access the Settings Menu on ShareFile Desktop App for Windows
  • CTX234580 - Sophos Antivirus Prevents ShareFile 'Open and Edit' Functionality from Working Properly
downloadWhy can't I download this file?Need Citrix Files for Windows? Download it here: http://dl.sharefile.com/cfwin

Contents

System Requirements
Available Localization
Install and Configuration
Basic Operations
Icon Overlays
Accessing Dashboard
Settings Menu

Group Policy Definitions - Now in Citrix Product Documentation.
Known Issues - Now in Citrix Product Documentation.
Citrix Files allows you to access your files in ShareFile directly through a mapped drive providing a native Windows Explorer experience. Files are downloaded only when accessed and temporarily stored on your computer. Changes made to the files are automatically saved back to ShareFile cloud. You can also access additional functionality through the Windows right-click context menu and perform operations such as Sharing or Requesting of files.

As of August 21, 2020, ShareFile Desktop App for Windows up to version 1.18 will begin deprecation.
The upgrade path is to uninstall Desktop App for Windows and update the tool to Citrix Files for Windows 19.X or higher as soon as possible.
Deprecation of the Desktop App for Windows may take several weeks to complete and the tool may still be temporarily available for some users during this process. For more information about our product lifecycle, please review our Product Matrix.

System Requirements

  • Windows 7 or Higher
  • Windows Server 2008 R2
  • Windows Server 2012 R2
  • Windows Server 2016
  • .NET 4.6.2 Framework is required


Available Localization

Citrix Files supports the following languages: English, Spanish, French, German, Japanese, Dutch, Portuguese, Korea, Simplified Chinese and Russian.


Install and Configuration

Download the Citrix Files executable. Launch the executable and follow the prompts to install the application.

Installation Notes:
  • Administrative permissions are required to install on your workstation.
  • In some environments, mainly Windows 10, a reboot may be required after installation. This is necessary in order to properly load the file system driver to mount the Citrix Files drive. If the user chooses to skip the reboot, you may need to launch the application through the start menu. Drive Mapper + Citrix Files for Windows are not supported on the same device.
  • To install Citrix Files without creating a desktop shortcut, use the syntax CitrixFilesForWindows.exe SHORTCUT=0

Once installed, log into your Citrix Files account. After login, a new drive volume “Citrix Files” will appear on your machine. By default, this drive is S: but may be a different drive letter if S: is already in use. This drive will display all of your files and folders from your Citrix Files account.


Basic Operations

OperationsDescription
Open and EditOpen a file in your S: drive, make some edits and save. Your changes will automatically be saved back to your Citrix Files account.
UploadDrag a file or folder to the S: drive to upload. You may also perform a copy and paste to upload a file or folder.
DownloadDrag a file or folder from the S: drive to your desktop or any other folder to download. You may also perform a copy and paste of files and folders to download.
DeleteDrag a file or folder to the trash. Although you will be warned that the file will be permanently deleted, items will be available in Citrix Files’s Recycle Bin.
New FolderCreates a new folder in your ShareFiles account.

Right Click Context Menu

Citrix Files integrates with the Windows Explorer context menu to give the application access to additional Citrix Files options. Right click on a file or folder inside your S: to view the context menu options:
Menu OptionDescription
Share options

Available when you right click on a file or folder.

  • Copy Link – Copies a download link to your clipboard. Link settings will be determined by the share options in your settings.
  • Email with Citrix Files – Send a share download link through email. Message options may be customized before sending or by modifying the default share options in your settings.
  • Email with Mail App - Send a download link using your default email client. Link settings will be determined by the share options in your settings.
Request Files

Available when you right-click on a folder, or within a folder when no files are selected.

  • Copy Link – Copies a request link to your clipboard. Link settings will be determined by the share options in your settings.
  • Email with Citrix Files – Send a request link through email. Message options may be customized before sending of by modifying the default share options in your settings.
Open in Website

Opens up your default browser to the current folder location on the Citrix Files website.

View DetailsView advanced details of a file including file properties, previous versions, and notes.
Check Out Check out a file. If the file is already checked-out, the Check-in option will appear.
UploadUpload files or folders directly from your computer. Use this option if uploading a large file or a large number of files.
DownloadDownload files or folder to a specific location on your computer. Use this option if downloading a large file or a large number of files.
Add to FavoritesAdd a file or folder to your Favorites folder. If a file or folder is already a Favorite, you will have the option to remove from Favorites.
Refresh Content Manually refreshes the contents of a folder. Note: Folder contents should update automatically as remote changes are made, but you can use this function if you need to refresh manually.
Manage Folder PermissionsAllows you to manage access permissions for a folder. You can add/remove users to that folder or limit which operations they are allowed to perform. This context menu option is only available on Folders.

Icon Overlays

Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:

Online-only files. These folders and files don’t take up space on your computer.
Note: You may not open online-only files / folders when your device isn’t connected to the Internet.

Mixed state Folder occurs when you have some items within it are mixed across online-only, always offline and/or cached.

Note: When you open an online-only file, it is download to your device and becomes a cached file. You can open cached files anytime, even without internet access. If you need to free up space, you can change the file back to online only. To do so just right-click the file and select ‘to be set’ or go to the Citrix Files dashboard – settings – free up space.

Only files or folders that you mark as “Make available offline” will have a green circle with the white check mark. These files or folders are downloaded to your device and are available offline.
Note: To bring these files or folders back to online-only, you need to right-click on the file or folder and select “Make available online.

The file or folder is currently syncing to the cloud.
Note: This means upload and downloads are currently in progress.

The file is currently checked out


Accessing the Dashboard

You can access the dashboard by left clicking on the Citrix Files system tray icon. The dashboard will show you recently uploaded files. You can also access your Settings and other options by clicking the (…) in the top right corner of the dashboard.

Settings Menu

Access the Settings menu from the dashboard or by right-clicking on the Citrix Files for Windows System Tray icon.
Menu OptionDescription
Log OutLogs you out of your Citrix Files account. Cached files will be deleted.
Launch on StartupDetermines whether the application should launch automatically after logging onto the computer.
Reset App Settings

Restores the app settings such as share options to their original, default values.

Enable beta FeaturesIf your admin has enabled Desktop Apps Betas, then this setting will appear to allow you to enable Betas on this device.
Drive LocationUses S: as the default drive letter, but can be changed to other drive letters which are currently not in use.
Drive SpaceClicking 'Free Up Space' will move any cached files

to an online-only

experience. Note, if using the Offline Access Beta, this setting will not move any files or folders you brought offline to an online only experience
Share OptionsConfigure share options including notifications and security options.
NoteCitrix Desktop App:
Cache size default is 5GB. This can be modified by your administrator via GPO.

Free Up Space

Web

In the Citrix Files for Windows Settings UI, end users have the ability to Free Up Space. When clicked, Citrix Files for Windows will move any cached files
to an online-only

experience.
Note:
It will not move any files or folders you brought offline to an online only experience Final cut pro 7.

Upon clicking, Free Up Space a native notification will inform you how much space was freed.

Group Policy definitions and information is now in Citrix Product Documentation.
Updated list is now in Citrix Product Documentation.

Additional Resources

  • CTX119253 - Language Support for Citrix Products
  • Citrix Files for Windows: Group Policy Definitions
  • Citrix Files for Windows: Known Issues

Citrix Desktop Application

Disclaimer

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